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RETURNS & EXCHANGES

MADE TO ORDER PIECES

All made to order pieces are handcrafted especially for you once you order them and they can not be returned and exchanged. BASTET jewelry studio does not offer Returns/Exchanges for change of mind purchases of made to order pieces.

In accordance with the provisions of Art. 103.c) of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, these products, made according to consumer and user specifications or clearly personalized, cannot be returned.

It is very important for me to not waste or stock any piece so please make your selection carefully.

UNIQUE PIECES

All unique pieces can be returned and/or exchanged within 15 days from the date you received your order.

Returns/Exchanges requirements.

Returns/Exchanges are accepted only if each product you wish to return:

  • Is in the same excellent condition as delivered, undamaged and unused, inside the original BASTET packaging.
  • Have been received, checked and approved by BASTET jewelry studio.
  • Is accompanied by the original purchase receipt or return card and all other documents.

Return/Exchange Process steps

  1. Contact BASTET jewelry at info@bastet.gr within 7 days from the date you have received your order.
  2. Once informed, BASTET jewelry studio will email you the Returns/Exchanges form, which you have to print, fill in and post with the order you wish to return at BASTET jewelry studio, Anagnostopoulou 38, Kolonaki, Athens T.K. 10673, GREECE.
  3. On the Return/Exchange form will be mentioned the final date for your Return/Exchange.  BASTET jewelry studio reserves the right to reject Returns/Exchanges submitted at the courier service later than this date.
  4. As soon as your Return/Exchange arrive at BASTET jewelry studio, it will be checked and if it meets all the Returns/Exchanges requirements mentioned above, you will receive via email a voucher equal to the amount of money of each returned product as appears on the purchase receipt. You can use this voucher for your next online purchase.

Products Not Eligible for Return/Exchange

  • Each BASTET piece is produced by hand, taking in consideration every single detail. Since no two handcrafted items can be alike, small differences between pieces are most certain to happen. BASTET jewelry studio does not offer Return/Exchange for these types of particularities as they are part of the design. Please keep this in mind before purchasing.
  • All made to order pieces are handcrafted especially for you once you order them and they can not be returned and exchanged. BASTET jewelry studio does not offer Returns/Exchanges for change of mind purchases of made to order pieces.
  • Products purchased with promotional codes (discount coupons) or discounted items are not subject to exchanges or returns.

GENERAL INFORMATION

By requesting Return/Exchange you will be charged with the shipping cost of the returned order.

If you can visit BASTET jewelry studio to make a return in person skip steps 1-4.

When you receive your order we recommend you to personally check the packaging and the product’s condition.

If you have any questions, just contact info@bastet.gr

REFUNDS

BASTET jewelry pieces are not eligible for a refund of money.